Built for Shopify stores

Your support runs on its own, day and night.

A customer threatens to cancel, a package is delayed, a size doesn't fit: Solvéo finds the right answer and replies in seconds — just like your best salesperson would, day and night.

Connect my store See how it works

Connecté à Shopify

Support — Lumina Store

Illustrative example — fictional scenario

Nouveau message client

Hi, where's my order #4021? It's been 5 days.

AI Analysis Confidence 96% Sentiment: impatient

Your package arrived at the sorting center this morning. Delivery expected tomorrow before 6pm. Here's live tracking 👉

Thanks! What if I want to exchange the size?

I just generated your prepaid return label, sent to your email right now.

96% of requests
handled without a human

400 bots online

Features

Not a chatbot. A salesperson running your support.

Solvéo doesn't just reply: it negotiates, reassures and saves the sale — while you only see the cases that truly matter.

Natural tone

A bot no one can spot

Every reply is written on the fly from the order, the history and your brand's tone — by email and in chat. Your customers think they're talking to your team.

Retention

It saves the sale before any cancellation

A customer wants to cancel or change their order? Solvéo offers the best alternative first — exchange, store credit, express shipping — and only confirms the cancellation as a last resort.

Prioritization

The real risk rises to the top

Chargeback threats, an exhausted customer, a dispute about to escalate: these cases jump straight to the top of your dashboard. Everything else, Solvéo already handled without bothering you.

Single view

Email, orders and Shopify, unified

Inbox, shipping status, customer history: everything's connected to the same case, so each one gets resolved end-to-end — no back and forth, no "let me transfer you."

Illustrative example — fictional scenario

Same customer ticket, two outcomes.

Your customer is waiting for a reply. Every minute affects their satisfaction — and whether they stay a customer.

3000x faster

Manual handling

~20h

before the first reply

Customer — 2:32pm

"I received the wrong color, that's not what I ordered..."

Agent — lendemain 10h15

"Hi, could you confirm your order number? We'll look into it."

Dispute opened + negative review

With Solvéo

Shopify connected

24 sec

before the first reply

Customer — 2:32pm

"I received the wrong color, that's not what I ordered..."

Solvéo — 2:32pm (24s)

"Sorry about that! I'm sending the right color today, no need to wait for the return — and I'm adding a little something in the box."

Enriched by Shopify in real time — order #4102 found

Customer reassured + order kept

Getting started

Three steps, and your bot takes over.

No developer, no technical setup. Everything happens from your Solvéo dashboard.

— Step 1

Connect Shopify

Authorize Solvéo from your Shopify admin in one click. The bot accesses your orders, stock and shipping statuses.

— Step 2

Connect your business inbox

Connect Gmail or Outlook. The bot reads incoming requests and replies from your own address.

— Step 3

Set your rules

Define your refund thresholds and reply tone. The bot takes over from the very first request.

Couverture

While you sleep, Solvéo handles it.

Three screens, three moments: what you see when you arrive, how you configure the bot, and how it actually acts.

app.solveo.io/dashboard Click to continue

Dashboard

Conversations

128↑18%

Resolved without a human

94%↑3%

Sales saved

1240€↑26%

Time saved

21h

Autonomy score

Great autonomy

1 Chargeback threat #4092 High

2 Very unhappy customer #4088 High

3 Late return request #4071 Medium

Rules & urgent alerts

Automatic refund threshold

0€80€300€

Reply tone

Warm Neutral Formal

Alert sent on WhatsApp

🚨 Solvéo
Léa D. is threatening a chargeback — order #4092. Check this case first.

Email + WhatsApp alerts active

Léa D.

I'm thinking of opening a dispute...

Camille R.

Thanks, I'm withdrawing my...

Hugo M.

Perfect, thanks for the update

Sarah K.

Oh yes definitely, thanks!

"I received the wrong color... I'm thinking of opening a dispute with my bank."

"Sorry about that! I'm sending the right color today, no need to wait for the return."

Resolved automatically in 24 seconds

Pricing

The same brain, at every scale.

No tier limits the bot's intelligence. What changes is volume and depth of customization — never the quality of resolution.

Starter

Solvéo Starter

The full product, complete, for a store just getting started.

39€ / month / store

Full AI bot: negotiates, reassures, saves the sale
Email + chat connected, risk prioritization
1 connected Shopify store
Up to 300 conversations / month
Dashboard and full history

Start free trial

14-day trial · No card required

Growth · Popular

Solvéo Growth

Same intelligence as Starter, with no volume limit.

50€ / month / store

Everything in Starter, unlimited conversations
Customizable refund rules
Advanced analytics: sales saved, time saved
Automated returns, exchanges and refunds
Cancel anytime

Start free trial

14-day trial · No card required

Scale

Custom pricing

Support becomes a growth lever, not a cost center.

Custom pricing

Centralized multi-store management
Proactive fraud / chargeback detection
Smart upsell during resolution
White label + dedicated priority support
Dedicated account manager, guaranteed SLA

Response within 24h

They love it, why not you ?

Already trusted by +10,000 e-commerce brands & agencies

★★★★★

"Before Solvéo, our team answered the same questions all day. Today, most of our support is fully automated and our customers don't notice any difference."

Thomas Girard

Founder of Nova Commerce

★★★★★

"We connected Shopify and our inbox in minutes. Since then, Solvéo handles order tracking, returns and refunds with zero human intervention."

Emma Laurent

Founder of Atelier Maison

★★★★★

"What blew us away is the quality of the replies. Customers genuinely think they're talking to a member of our team."

Lucas Bernard

Founder of Bloom Studio

★★★★★

"Our support used to get hundreds of emails a day. Solvéo handles the repetitive requests automatically, and we only keep the genuinely sensitive cases."

Sarah Martin

Founder of Horizon Goods

★★★★★

"The time saved is huge. Our whole team can finally focus on growing the brand instead of support tickets."

Antoine Morel

Founder of Kairo Store

★★★★★

"Order tracking requests made up most of our support volume. Solvéo replies instantly with the right info, and our customers love it."

Julien Robert

Founder of Urban Supply

★★★★★

"We cut our response time from hours to seconds. It's probably the tool that's had the biggest impact on our customer service."

Camille Petit

Founder of Maison Épure

★★★★★

"The system automatically flags urgent requests and lets the AI handle everything else. Our support is finally organized, effortlessly."

Maxime Dubois

Founder of North Commerce

★★★★★

"We were about to hire a second support person. After installing Solvéo, the AI now handles almost all routine requests, and our team only deals with the cases that really matter. It quickly became essential for our store."

Clément Roussel

Founder of Atlas Commerce

Frequently asked questions

Everything people ask us.

Can Solvéo refund a customer without my approval?

No, unless you allow it. You set a threshold (say €30): below it, the bot refunds on its own following your rules. Above it, it asks for your approval before acting.

Does the bot really reply from my business email address?

Yes. Once your Gmail or Outlook inbox is connected, replies are sent directly from your address, with your signature. Your customers won't notice any difference.

What happens if the bot doesn't know how to answer?

The request is automatically forwarded to your dashboard with the full conversation history, so you can reply yourself in seconds.

How long does setup take?

About 10 minutes: Shopify connection, email connection, then setting your refund rules and reply tone.

Can I cancel anytime?

Yes, there's no commitment. You can cancel from your dashboard, in one click, at any time.

Your support runs on its own, day and night.

Not a chatbot. A salesperson running your support.

A bot no one can spot

It saves the sale before any cancellation

The real risk rises to the top

Email, orders and Shopify, unified

Same customer ticket, two outcomes.

Manual handling

With Solvéo

Three steps, and your bot takes over.

Connect Shopify

Connect your business inbox

Set your rules

While you sleep, Solvéo handles it.

The same brain, at every scale.

Solvéo Starter

Solvéo Growth

Custom pricing

They love it, why not you ?

Everything people ask us.

Can Solvéo refund a customer without my approval?

Does the bot really reply from my business email address?

What happens if the bot doesn't know how to answer?

How long does setup take?

Can I cancel anytime?

Let Solvéo take over.